Charlie Health | Therapists in Tech

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Company informaton

Company information was provided by:

Recent or current employee

Last updated:

Mar 6, 2023

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Company Mission/Vision

Our evidence-based, intensive programs set clients and families up for long-term success
Therapy once a week isn't always enough. Charlie Health's Intensive Outpatient Program (IOP) combines supported groups, family therapy, and individual therapy into a series of personalized sessions multiple times per week. Our experts use research to address mental health struggles at their roots.

Venture Capital-backed

Funding

Series B

More than 200

# Full Time Employees

Payer / Health Plan,Hospital / Health systems

Primary Customers

More than 200

# Mental Health Professionals

Are therapists at this company generally providing 50-minute, in-person or video-based therapy services, or is there some specialization/innovation to the way they do most of their clinical work?

No, there is some specialization/innovation to the therapists' work

If there is some specialization / innovation, please describe:

Charlie Health is an IOP, so there is a focus on group therapy. However individual and family therapy are offered to all clients as well.

Are therapists generally hired as W2 employees, 1099 contractors, or both?

Both

Are therapists eligible for employment if they require supervision, or does the company only hire independently licensed clinicians?

We hire therapists who require supervision and provide them with formal clinical supervision

How many hours per week are therapists expected to provide client-facing, direct clinical services (assuming they have a FULL caseload)?

Are starting therapist salaries adjusted based on geography or cost of living?

Yes

Are starting therapist salaries adjusted based on professional degree/training background?

What would the starting salary be for a full-time, independently licensed, masters-level therapist doing 100% clinical work? Please give an estimate or range.

$60,000-$100,000 for full time w2 therapists

What is the salary range or where can prospective therapists find more information on salary?

Does this company offer bonuses to therapists? If yes, what is the bonus based on?

What policies and/or practices does the company have in place to ensure equitable pay?

Are W2 therapists granted stock options as part of their compensation package?

Does your company stock options agreement include clawback rights for vested equity granted to employees after they leave the company or for any other reason?

What is the monthly employee cost of health insurance on your cheapest plan?

What is the annual deductible on your cheapest health insurance plan?

On the lowest cost health insurance plan (or through the company EAP), how many mental health outpatient sessions are covered and what is the copay?

Do you offer any other mental health benefits such as an EAP program or digital health subscription? If yes, please describe:

$100 wellness stipend a month

Is there a remote work stipend, and if so, what is it?

Laptop and a monitor are provided, additional $50 stipend for home tech

How many days of paid time off are offered to W2 clinicians?

How many paid sick and/or mental health days are offered to W2 clinicians?

Does your company have any other protocols to assess and prevent clinician burnout, above and beyond the benefits mentioned above?

Yes, each therapist completes a self-care plan that they are required to submit to their supervisor

Does this company offer free CEUs or a stipend for continued clinical education?

Yes, free CEUs

Does this company offer professional development stipends and/or professional development opportunities outside of clinical development for therapists (e.g., leadership training)?

Therapists can request that company cover other professional training opportunities

Do therapists at this company have opportunities for salary increases, promotions, and professional advancement?

Yes

Please describe:

Does the growth plan use data that is objective, measurable, and transparent? Please describe:

How many people on the board of directors are from marginalized or under-represented groups (in terms of gender, race, LGBTQ+ identity, disability status, etc.)?

What percent of the company leadership/executive team are from marginalized or under-represented groups?

10%

What percent of the clinical leadership (managers and above) are from marginalized or under-represented groups?

Anything prospective therapists should know about DEIB at this company?

There are people who care about and are trying to make changes, but leadership isn't engaged in DEIB conversations and many of the changes that happen feel performative.

Do therapists have the opportunity for local/regional or company-wide in-person gatherings, sponsored by the company?

Clinical Directors have annual retreat. Clinicians could do outreach opportunities together but there are not other formal in-person gatherings.

Do you collect ratings of employee satisfaction or company culture? If yes, can you share any data on the clinical/therapy team overall employee satisfaction?

Yes; survey asks about several domains and a brief summary of top 5 domains was shared with company. Well-being, communication, and feeling valued were low. Highest domains were satisfaction with manager or team.

What else would draw therapists to this company over other healthcare or tech companies?

Charlie Health is in-network with public health insurance. They get lots of children and adolescents in care who don't have access to any other treatment. The mission and client work can be really fulfilling.
People that thrive are those who are earlier in their career and looking for access to variety of experience and/or passionate about working with marginalized groups. 60% of client population identifies as LGBTQIA+ and there is specific programming for these groups. BIPOC programming track as well.
Supervision meetings can be great.
High number of therapists of color.
Culture on teams is fantastic. People are who are driven by community with peers would enjoy a lot of aspects.

Current/Recent Therapist Employees - Satisfaction Ratings

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If you are a therapist and a current or recent employee of this company, head to the Therapists in Tech slack community (join here if you are not a member already), join the #company-reviews channel, and fill out the survey pinned to the top. We do not post the survey link publicly to ensure data integrity.

Date	Company	Would You Recommend (0/no to 10/yes)	Clinical Leadership	Company Leadership	Respect for Clinical Voice	Ethics	HIPAA compliance	Tech	Clinical Input	Care Model	Measurement Based Care	Clinical Escalations	Legal Questions Answered
03/06/2023	Charlie Health

Therapist Ratings

Therapist Written Reviews

Current/Recent Therapist Employees - Written Reviews

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Date	Company	If Don't Recommend, Why?	Important To Know	Anything Else?
03/06/2023	Charlie Health	Leadership is very distrustful of their work force. Environment can feel punitive instead of celebrative or valuing. Founders are obsessed with metrics-- everything has to be quantifiable. Therapists held liable for things that go wrong even if it were out of their control. Therapists are discussed as "lazy" by leadership. Company recently uploaded spy software to employee computers to track productivity and make sure therapists are working their hours. Lots of micromanagement and documentation around hours, often checked and asked to be justified.	There is a push to have therapists opt-in to doing 32 direct hours per week. If you haven't scheduled the required 28 hours then you are expected to sit in on groups or pick up other overflow tasks. Extra tasks (serving on DEI committee) aren't counted toward those. Clinical Directors need to be fully bought in to metric style of supervision.