Headspace Health | Therapists in Tech

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Company informaton

Company information was provided by:

Recent or current employee

Last updated:

Mar 3, 2023

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Company Mission/Vision

Creating a world where everyone is kind to their mind
Mindfulness by Headspace, human-to-human support by Ginger, backed by science, and boosted by technology

Venture Capital-backed

Funding

Series D or later

More than 200

# Full Time Employees

Employers,Payer / Health Plan,Consumers

Primary Customers

More than 200

# Mental Health Professionals

Are therapists at this company generally providing 50-minute, in-person or video-based therapy services, or is there some specialization/innovation to the way they do most of their clinical work?

Yes, our therapists generally provide traditional 45 to 60 minute therapy sessions

If there is some specialization / innovation, please describe:

Are therapists generally hired as W2 employees, 1099 contractors, or both?

W2 employees

Are therapists eligible for employment if they require supervision, or does the company only hire independently licensed clinicians?

We hire therapists who require supervision and provide them with formal clinical supervision

How many hours per week are therapists expected to provide client-facing, direct clinical services (assuming they have a FULL caseload)?

Are starting therapist salaries adjusted based on geography or cost of living?

Yes

Are starting therapist salaries adjusted based on professional degree/training background?

Yes

What would the starting salary be for a full-time, independently licensed, masters-level therapist doing 100% clinical work? Please give an estimate or range.

70,000-90,000

What is the salary range or where can prospective therapists find more information on salary?

Higher pay for multiple licenses

Does this company offer bonuses to therapists? If yes, what is the bonus based on?

What policies and/or practices does the company have in place to ensure equitable pay?

Unknown

Are W2 therapists granted stock options as part of their compensation package?

Yes, all W2 therapists are granted stock options

Does your company stock options agreement include clawback rights for vested equity granted to employees after they leave the company or for any other reason?

What is the monthly employee cost of health insurance on your cheapest plan?

What is the annual deductible on your cheapest health insurance plan?

1000

On the lowest cost health insurance plan (or through the company EAP), how many mental health outpatient sessions are covered and what is the copay?

Unknown

Do you offer any other mental health benefits such as an EAP program or digital health subscription? If yes, please describe:

$150/month wellness stipend that could be used to reimburse therapy sessions

Is there a remote work stipend, and if so, what is it?

Given company macbook. Generous remote stipend to set up home office. Part of cell phone and internet bills are reimbursed.

How many days of paid time off are offered to W2 clinicians?

Unlimited

How many paid sick and/or mental health days are offered to W2 clinicians?

Unlimited

Does your company have any other protocols to assess and prevent clinician burnout, above and beyond the benefits mentioned above?

Presentations given about burnout

Does this company offer free CEUs or a stipend for continued clinical education?

Yes, stipend

Does this company offer professional development stipends and/or professional development opportunities outside of clinical development for therapists (e.g., leadership training)?

$1500/year; some opportunities to do presentations but doesn't necessarily lead to promotion

Do therapists at this company have opportunities for salary increases, promotions, and professional advancement?

Yes

Please describe:

Annual performance reviews that may result in promotion. Can apply to be a therapy manager or in-house training lead.

Does the growth plan use data that is objective, measurable, and transparent? Please describe:

Based on how many sessions ("care contributions") from last year. Client satisfaction ratings are part of the growth plan considerations (even though required to maintain 4.8 rating).

How many people on the board of directors are from marginalized or under-represented groups (in terms of gender, race, LGBTQ+ identity, disability status, etc.)?

What percent of the company leadership/executive team are from marginalized or under-represented groups?

What percent of the clinical leadership (managers and above) are from marginalized or under-represented groups?

Anything prospective therapists should know about DEIB at this company?

Lot of surface level efforts (such as a drag bingo event during pride month) but there are gaps on DEIB in clinical services (e.g., clients couldn't put in pronouns on intake paperwork).

Brought on Dr. Wizdom Powell as Chief Chief Social Impact and Diversity Officer, but this has had minimal impact on day-to-day life of clinicians. Clinicians struggle to find time to participate in DEIB events, which are often scheduled with 1-2 weeks notice (when clinicians are booked out 3+ weeks) or during required clinical team meetings.

BIPOC clinician support space - fantastic clinicians run those, it does feel like a safe space. But what is talked about in those sessions doesn't seem to impact change at the larger level.

Do therapists have the opportunity for local/regional or company-wide in-person gatherings, sponsored by the company?

Yes - ad-hoc regional gatherings

Do you collect ratings of employee satisfaction or company culture? If yes, can you share any data on the clinical/therapy team overall employee satisfaction?

Yes, we collect ratings and the data is shared in staff meetings

Current/Recent Therapist Employees - Satisfaction Ratings

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Date	Company	Would You Recommend (0/no to 10/yes)	Clinical Leadership	Company Leadership	Respect for Clinical Voice	Ethics	HIPAA compliance	Tech	Clinical Input	Care Model	Measurement Based Care	Clinical Escalations	Legal Questions Answered
03/06/2023	Headspace
01/24/2023	Headspace Health	9	Satisfied	Satisfied	Very satisfied	Satisfied	Very satisfied	Satisfied	Very satisfied	Satisfied	Satisfied	Satisfied	Satisfied
01/17/2023	Headspace Health	5	Dissatisfied	Ok	Dissatisfied	Very satisfied	Very satisfied	Satisfied	Dissatisfied	Satisfied	Satisfied	Dissatisfied	Ok
	Headspace health	9	Very satisfied	Very satisfied	Satisfied	Very satisfied	Very satisfied	Very satisfied	Very satisfied	Very satisfied	Ok	Very satisfied	Very satisfied
	Headspace Health	9	Satisfied	Satisfied	Satisfied	Very satisfied	Very satisfied	Very satisfied	Very satisfied	Very satisfied	Satisfied	Satisfied	Very satisfied
	Headspace Health/Ginger (left in June 2022)	5	Dissatisfied	Dissatisfied	Very dissatisfied	Dissatisfied	Satisfied	Ok	Dissatisfied	Very dissatisfied	Ok	Very dissatisfied	Dissatisfied

Therapist Ratings

Therapist Written Reviews

Current/Recent Therapist Employees - Written Reviews

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Date	Company	If Don't Recommend, Why?	Important To Know	Anything Else?
03/06/2023	Headspace	Hard to get promoted with the number of therapists that are there. End up working a lot-- might have to schedule 30 sessions in order to meet the completed sessions expectation. Need 1140 completed sessions for the year, so if you get sick and are out you're scrambling to make that up. (In theory, if take PTO for a week, then you get to subtract 28 completed sessions from that total goal). 1x/month self-care days for therapists whereas 2x/month for tech side (company claims that $1500 education benefit makes up for this discrepancy). Self-care days are mainly for tech side because if therapists take them they have to make up those hours. Need to do 24 sessions over 4 days instead of 28 session those weeks.	Low autonomy around caseload. The acuity of clients was increasing over time, especially as partnerships with payers grew. No screening to see if clients were appropriate for telehealth-- clinicians need to do this during intake. Some EAP clients with higher maximum number of sessions, otherwise they aim for 12 sessions/client and would check in with the clinician around 20 sessions. Only 2 referral coordinators to help with social services so a lot of that falls to therapists.	It looks really good on paper but the reality is they expect you to be a therapy robot and pump out 28 sessions a week, get notes done within 48 hours.
01/24/2023	Headspace Health	N/A	The company is going through a merger and some people who have been around a long time are not happy with the clinical changes. The build up to getting members happens fast and paced at the same time.
01/17/2023	Headspace Health	At the beginning I would have referred friends here without hesitation. However they are not doing a good job of managing clinician burnout and they are not taking into consideration feedback from therapists about how to manage burnout. It feels like all they care about is how much money we are bringing in for the company.	There have been SO many changes in the year and change that I have been there with no end in sight. They just did a round of layoffs and cut some of our benefits. Right now we are being told there is no plan to cut clinician positions but I would be wary about job stability.
	Headspace health		Great culture, excellent pay and benefits. 22 sessions a week productivity
	Headspace Health		Excellent benefits and pay, positive work culture, high caliber talent across domains, great work-life balance. Zero micromanagement, 100% collaborative opportunities. Some pop culture and political endorsements that fall outside of science.	It will be interesting to see how telehealth evolves. This company is pioneering a model with a thoughtful and thorough approach. Meditation meets psychotherapy is a smart combination.
	Headspace Health/Ginger (left in June 2022)		Salary and benefits are pretty great honestly, but the workload is overwhelming. Their new productivity model is 1140 completed sessions per year for full-time clinicians. You have to work out your own PTO, sick time, etc. and still make that quota. They don’t count late cancellations or no-shows toward that either. They don’t have a great system for screening clients, so I regularly had clients who were out of scope for the platform. But what are you going to do when someone is now established with you, can’t get into a local provider quickly, and is high-risk? You keep seeing them with little support from the company because of your ethical standards. Or at least, that’s what I did. There was a significant divide between the clinical side and the tech side.	Headspace Health has a shiny exterior. And they’re not doing anything illegal; it’s not scandalous per se. Could be worse, but it also could be way better. Clinicians are not valued here. Their DEIB efforts are pitiful despite what they say in All Staff meetings. My therapy manager was wonderful, but some of them are quite frankly awful. It’s a roll of the dice. If you need that salary and don’t mind seeing 30 clients a week and not trying to improve the place, go for it. (I made $94k as a full time clinician in Colorado. Salaries do vary by region, so mine would’ve been closer to the top due to our living expenses here.) That salary was upward of 30% better than local therapy jobs. Multiple state licenses will get you a better salary- negotiate!!